| Outcomes
Salt's Account Management Training will provide your team with the relevant skills to:-
Manage their time to maximum advantage
Embrace problems and challenges as opportunities
Contextualise customer issues to reveal the potential value of an enquiry
Diarise customer call backs and keep notes of issues to discuss
Build rapport with customers
Turn small enquiries into bigger opportunities
Take ownership of problems
Instil and encourage a proactive working ethos amongst customer facing staff
Ask the right questions to maximise the opportunity
Overview
Often your account management team will be the primary point of contact between your customers and your company and therefore need to be champions of your company ethos and be a parallel sales resource.
To be effective account managers' staff need not only the right skills and attitude but the confidence and motivation to turn challenges into opportunities and opportunities into revenue. |
